POLÍTICA DE DEVOLUCIONES Y CAMBIOS
- Todos los artículos deben estar en su embalaje original con las etiquetas del producto intactas
- Todos los artículos deben estar sin usar, sin usar, sin lavar y en su estado original
- El calzado no debe tener marcas de desgaste en su suela
- Los recibos de originales serán ser incluidos
- All items would need to be purchased originally fromSingapore
If non of the above conditions are met, we regret to inform that we are unable to process any claims for exchanges or refund regardless that the items have been mailed back to us.
Sales item(s) are non-exchangeable nor returnable either in our retail boutique or via our online portal.
1. VALIDITY FOR EXCHANGES & RETURNS
All exchanges and returns would need to be raised within 10 days of the invoice date for Singaporeorders, and 20 days for overseas orders. For local deliveries, there is an option to exchange at any of our boutiques within Singaporeor through our online portal at www.company.com. All requests for returns however, would need to be strictly made online at www.company.com for both local and overseas deliveries.
2. EXCHANGES AT OUR BOUTIQUES
2.1 You will need to bring along your original invoice together with the item(s) in its original condition and packaging to any of our boutiques.
2.2 You will be entitled to an exchange of any item(s) in the boutique immediately after evaluation by our retail associates that it is valid.
2.3 If the value of the exchange item(s) is higher than the original item(s), you will be required to top up the difference in cash.
2.4 There will be no refund if the value of the exchange item(s) is lower than the original item(s).
2.5 No other forms of exchanges (such as boutique cash vouchers or online store credit) will be given at our boutiques.
3. EXCHANGES & RETURNS ONLINE
3.1 You will need to include your original invoice together with the item(s) in its original condition and packaging.
3.2 Kindly print and fill up the Exchange/Return Request Form here and follow the steps indicated in the form for your exchange.
3.3 Mail us your parcel via a traceable mode of postage.
3.4 Wait for our email confirmation and you will be notified once your online Store Credit Voucher is ready. Generally, the processing period is 5 working days upon receipt of your parcel.
3.5 All requests for returns will be refunded via online Store Credit Vouchers only. Your online Store Credit Voucher is valid for 30 days and can be used for your next purchase online. It is strictly non refundable, non extendable, non exchangeable for cash and non exchangeable for boutique vouchers. The online Store Credit Voucher is applicable online only and cannot be used in our Retail boutiques.
3.6 Online Store Credit Vouchers are to be used in a singular transaction and any excess amount not utilized, would not be refunded.
3.7 Online Store Credit Vouchers given will be at the buying price of the product as stated in the original invoice. No refunds will be given for delivery charges incurred in the original, returned and onward shipping charges of exchanged items.
3.8 However, if any of the products received is deemed defective or a wrong shipment, BeetleBug.com will bear the cost of shipping the item(s) back to you. Please note that all exchanges are subjected to stock availability and whilst we endeavour to ship a replacement item(s) back to you, we reserve the right to do an exchange by way of an item(s) of a similar value or providing online store credits or any other methods at the discretion of BeetleBug.com.
3.10 All returns and exchanges made via our online portal at www.company.com would need to be shipped to :
The Company Pte Ltd
Changi South Lane
Tel: +65 6214 1490
4. OTHER TERMS & CONDITIONS
4.1 All items that are returned and exchanged, can only be made once.
4.2 We reserve the right and full discretion to disqualify you from enjoying free returns if the subsequent item(s) for return or exchange are of the same item(s) as a previous order
4.3 Our returns and exchanges policy does not cover damage resulting from unique, accidental, or random damage that is the result of use by you or wear and tear of a product.
4.4 BeetleBug no ofrece ninguna garantía con respecto a ningún producto, expreso o implícito, incluidas las garantías implícitas de comerciabilidad, calidad, cumplimiento de la descripción y adecuación para un propósito particular.
4.5 Cuentos Declaración se rigen en todo momento por las disposiciones de la Ley de Protección al Consumidor (Comercio Justo) de Singapur.
4.6 Todas las decisiones tomadas por BeetleBug.com son finales
5. POLÍTICA DE REPARACIÓN
Ofrecemos servicios de reparación para todos nuestros productos. Por favor, visítenos en cualquiera de nuestras boutiques en Singapur para obtener más información o contáctenos en firstname.lastname@example.org [/ vc_column_text] [/ vc_column] [/ vc_row]